Draft for legal review. Not yet in force. Highlighted items in brackets must be confirmed by AnandBodh Foundation, its CA or its lawyer before launch.

Returns and refunds

Last updated: [date of approval]

This policy explains how returns, exchanges, cancellations and refunds work for orders from heartswill.com. The seller is AnandBodh Foundation, [registered address], GSTIN [GSTIN].

1. Cancelling an order

You can cancel an order for a full refund until it is dispatched. Reply to your order email or write to [support email] with your order number.

2. Returns

Except for products marked as personalised, you can return a product within [7] days of delivery if it arrives damaged, defective or different from what you ordered. Please write to us with your order number and a photo within that time. [Decide: whether change-of-mind returns are accepted, and who pays return shipping]

Returned products must be unused and in their original packaging.

3. Refunds

Once we approve a return or cancellation we refund the full amount you paid, including delivery, to your original payment method within [7] working days. Your bank may take a few more days to show it.

4. What happens to your hearts

If your order is refunded or cancelled, the pledge made for it is withdrawn from the cause wherever that is still possible. If the pledge has already been settled, it stays with the cause and we bear the cost of your refund. A partial refund leaves the pledge unchanged.

5. Return shipping

[Who pays and how: for example, we arrange a free pickup for damaged or wrong items]

Grievance officer

[Name], [Designation], AnandBodh Foundation
Email: [grievance email, for example care@heartswill.com] · Phone: [phone]
Address: [registered address]

We acknowledge every complaint within 48 hours and give you a ticket number to follow it. We resolve complaints within one month of receiving them.