Draft for legal review. Not yet in force. Highlighted items in brackets must be confirmed by AnandBodh Foundation, its CA or its lawyer before launch.

Delivery

Last updated: [date of approval]

This policy explains how we deliver orders from heartswill.com.

1. Where we deliver

We deliver within India only.

2. Delivery charges

Delivery is free on orders of [₹ threshold] or more. Below that a charge of [₹ fee] applies. The exact charge is shown in your bag before you pay.

3. Dispatch and delivery times

We dispatch in-stock orders within [2] working days of payment. Delivery usually takes a further [3 to 7] working days depending on your location. We send tracking details by email when your order leaves us, and they also appear on your order page.

Our courier partner is [courier name].

4. Delays and failed delivery

If your order is delayed we will tell you by email. If a parcel is returned to us undelivered we will contact you to arrange a redelivery or a refund.

5. Damage in transit

If your parcel arrives damaged, please photograph it and write to us within [48 hours]. See our returns and refunds policy.

Grievance officer

[Name], [Designation], AnandBodh Foundation
Email: [grievance email, for example care@heartswill.com] · Phone: [phone]
Address: [registered address]

We acknowledge every complaint within 48 hours and give you a ticket number to follow it. We resolve complaints within one month of receiving them.